Return Policy

We do not offer returns or exchanges. However, in the rare event that your item/s arrives damaged (broken glass), we will happily offer a replacement of the same exact items damaged. 

If this happens, we have you covered. Please email Jacksonswicks@gmail.com a photo of the following ASAP:

1. A photo of the damaged item up close

2. A photo of the box, showing all the packaging used to protect the item

3. A photo of the shipping label on the box

Lost/Stolen/Packages Delivered to incorrect address

Once an order leaves our hands, it becomes the property of the shipper. If an item is lost, we will be unable to process a return. Please contact the shipping provider to file a claim. A mishap such as this is completely out of our hands and is solely the responsibility of the carrier.

For any further questions or concerns regarding our shipping policy, please don't hesitate to contact us. We are here to assist you and provide you with the best shopping experience possible.